Customer Support

📅 Business Hours

Our support team is available during the following hours:

For urgent delivery issues, please call us directly for the fastest response.

🍕 Order Issues

Missing or Wrong Items

If your order is missing items or you received incorrect items, please contact us within 2 hours of delivery with your order number and a description of the issue.

Food Quality Concerns

We take food quality seriously. If there's an issue with your order, please take a photo and contact us immediately. We'll work with the restaurant to make it right.

Late Delivery

If your order is significantly delayed beyond the estimated delivery time, please contact us. We'll investigate and may offer compensation depending on the circumstances.

💰 Refund Policy

We want you to be completely satisfied with your order. Here's our refund policy:

• Missing items: Full refund for missing items
• Wrong items: Full refund or replacement
• Quality issues: Evaluated case-by-case with photo evidence
• Undelivered orders: Full refund
• Cancelled before preparation: Full refund
• Cancelled after preparation: Partial refund may apply

Processing Time: Refunds to credit/debit cards take 5-10 business days. LocalBites credit is applied instantly.

💳 Payment Issues

Charged but Order Not Confirmed

If you were charged but didn't receive an order confirmation, please wait 15 minutes and check your email (including spam folder). If you still don't see a confirmation, contact us with your payment details.

Double Charged

If you believe you were charged twice, please contact us with your order number and we'll investigate immediately. Duplicate charges are typically resolved within 3-5 business days.

Promotional Code Issues

If a promo code didn't apply correctly, contact us before placing your order if possible. We may be able to apply the discount manually or issue LocalBites credit.

👤 Account Help

Password Reset

Use the "Forgot Password" link on the login page. If you don't receive a reset email within 10 minutes, check your spam folder or contact us.

Update Account Information

You can update your email, phone number, and delivery addresses in your account settings. For name changes, please contact support.

Delete Account

To delete your account and all associated data, please email us at support@localbites.ca with the subject "Account Deletion Request".

🏢 Business Information